Refund Policy

 

Refund Policy

Senty Roy to provide customers with satisfactory services based on the principle that customers are the first. All services provided by Senty Roy are with a 10-day money-back guarantee

1. Accepted Circumstances

If customers’ cases belong to the below ones, Senty Roy can refund to customers if orders are bought in 10 days.

• Bought the wrong Digital Product from the Senty Roy store site and customers need to get a refund to buy another one from Senty Roy. The refund will proceed after you bought the correct Digital Product and send the order number to the support team.
• Wrongly bought the same Digital Products more than need. Customers can provide order numbers and explain to the support team by Whatsapp (+91-7209195100) to get a refund or change to another Digital Product according to customers' requirement.
• Having technical issues and the Senty Roy support team did not have effective solutions. Customers already got their tasks finished with another solution. In this case, Senty Roy can arrange a refund to you or change to another Digital Product you need.

2. Circumstances of No Refund

Customers cannot get a refund for the below cases.

• A refund request exceeds the 10-day money-back guarantee, eg, one submits a refund request at the 11th day from the purchase date.
• A refund request for Unable to use the Digital Product due to wrong operations or a terrible operating system.
• A refund request for the difference between the price you have paid and the promotional price.
• A refund request after you have done what you need with our program.
• A partial refund request of a bundle.
• A refund request for purchasing Senty Roy products from other platforms or resellers.
• A refund request for a buyer changed his/her mind.
• A refund request for no reason.
• A refund request for the technical problem and refuse to cooperate with the Senty Roy support team to provide detailed information such as screenshot, Payment Details, etc to track the problem and provide solutions.

All refund requests, contact the support team. If a refund is approved, customers can receive the refund in 7 working days.