Sentyroy Refund Policy

 Sentyroy Refund Policy

Sentyroy strives to provide customers with satisfactory services based on the 

principle that customers are the first. All services provided by sentyroy are 

with a 7-day money-back guarantee and refund will be achieved only under 

acceptable circumstances via contacting submitting an online form.

1. Accepted Circumstances

  • If customers’ cases belong to the below ones, sentyroy can refund to customers if  orders are bought in 7 days.
  • Bought the wrong software from the sentyroy website and customers need to get a refund to buy another one from sentyroy. The refund will proceed after you bought the correct software and send the order number to the support team.
  • Wrongly bought the same software more than need. Customers can provide order numbers and explain to the support team to get a refund or change to another software according to customers' requirement.
  • Customers did not receive registration code in 24 hours, did not retrieve code successfully via code retrieve link, or did not get a reply from the support team in 24 hours after submitting the online form.
  • Having technical issues and the sentyroy support team did not have effective solutions. Customers already got their tasks finished with another solution. In this case, sentyroy can arrange a refund to you or change your license to another software you need.

2. Circumstances of No Refund

Customers cannot get a refund for the below cases.

  • A refund request exceeds the 7-day money-back guarantee, eg, one submits a refund request at the 8th day from the purchase date.
  • A refund request for the tax due to the different policies on different countries.
  • A refund request for Unable to use the software due to wrong operations or a terrible operating system.
  • A refund request for the difference between the price you have paid and the promotional price.
  • A refund request after you have done what you need with our program.
  • A refund request for haven’t received the product license in 2 hours, we usually send the license code in 24 hours.
  • A refund request for purchasing sentyroy products from other platforms or resellers.
  • A refund request for no reason.
All refund requests, contact the support team. If a refund is approved, customers can receive the refund in 7 working days.

Post a Comment

If you have any doudts, Please let me know