Sentyroy Refund Policy

Sentyroy strives to provide customers with satisfactory services based on the

principle that customers are the first. All services provided by sentyroy are

with a 7-day money-back guarantee and refund will be achieved only under

acceptable circumstances via contacting submitting an online form.

If customers’ cases belong to the below ones, sentyroy can refund to customers if orders are bought in 7 days.
Bought the wrong software from the sentyroy website and customers need to get a refund to buy another one from sentyroy. The refund will proceed after you bought the correct software and send the order number to the support team.
Wrongly bought the same software more than need. Customers can provide order numbers and explain to the support team to get a refund or change to another software according to customers' requirement.
Customers did not receive registration code in 24 hours, did not retrieve code successfully via code retrieve link, or did not get a reply from the support team in 24 hours after submitting the online form.
Having technical issues and the sentyroy support team did not have effective solutions. Customers already got their tasks finished with another solution. In this case, sentyroy can arrange a refund to you or change your license to another software you need.

Customers cannot get a refund for the below cases.

A refund request exceeds the 7-day money-back guarantee, eg, one submits a refund request at the 8th day from the purchase date.
A refund request for the tax due to the different policies on different countries.
A refund request for Unable to use the software due to wrong operations or a terrible operating system.
A refund request for the difference between the price you have paid and the promotional price.
A refund request after you have done what you need with our program.
A refund request for haven’t received the product license in 2 hours, we usually send the license code in 24 hours.
A refund request for purchasing sentyroy products from other platforms or resellers.
A refund request for no reason.

All refund requests, contact the support team. If a refund is approved, customers can receive the refund in 7 working days.